Exchange and Return Policy
At LadiCouture Style, we are committed to providing you with the highest quality products and exceptional customer service. Please take a moment to review our Exchange and Return Policy to understand your rights and responsibilities when shopping with us.
- All Sales are Final - No Exchanges or Refunds:
We do not offer exchanges or refunds on any of our products. Please make sure to carefully select the items you wish to purchase, as all sales are considered final.
- Returns for Defective Merchandise:
We stand by the quality of our products and want you to be completely satisfied with your purchase. If you receive an item with any problems or defects, we will be happy to assist you with a return. To be eligible for a return, please follow the guidelines below:
- Contact us within 3 days of receiving your order: If you receive an item with defects or problems, please contact us via email at info@ladicouture.com within 3 days of receiving your order to inform us of the issue. If we are not notified within this time frame, you will no longer qualify for a return.
- Provide photos and a copy of your receipt: In your email, include clear photographs of the damaged or defective item, along with a copy of your receipt as proof of purchase.
- Allow 7 business days for review: Once we receive the required information, please allow us 7 business days to review your request and assess the validity of your claim.
- Ship the defective item (if required): If your claim is found to be valid, you will have 7 days to ship the defective garment back to us. The shipping address will be provided upon validation of your claim.
- Store Credit: Upon receiving the defective item and confirming its condition, we will issue a store credit for the original purchase amount, which can be used for future purchases on our website.
- Failure to return the defective item: If we do not receive the defective item within the specified time frame, your claim will be canceled, and no store credit will be issued.
Please note that this return policy applies only to defective merchandise. We do not accept returns for reasons other than defects or problems with the product.
If you have any questions or need further assistance, please don't hesitate to contact our customer support team at info@ladicouture.com.
Thank you for choosing LadiCouture Style, where Class and Modesty are always in style.